About Inbound Calls and Call Centre | Consumer Links

Comply

OUR PEOPLE EMPOWERING YOUR BUSINESS

Introducing Comply

Consumer Links is a UK based outsourced Call Centre service that provides inbound Call Centre solutions from our offices in Manchester and KwaZulu Natal in South Africa. Our company is managed by our UK team from our offices in Carrington in Greater Manchester. We have over 10 years’ experience and are a leading UK and South African Call Centre.

Comply is brought to you by Consumer Links and is here to provide you with independent, transparent and robust compliance support. We can provide you with external auditors that can listen to a high volume of calls each day, week or month and score them against pre-built QA Scorecards.

Relax in the knowledge that you can show external regulators, trade bodies and partner companies how you are monitoring and dealing with compliance breaches.

The Product

Your calls listened to, audited and analysed in real time and all feedback and reports available from our online Hub. Outsource or support your existing Compliance Function to a) reduce costs, b) increase efficiency and c) ensure your business is low risk.

Having an independent auditing business provides credibility and confidence to Regulators, Trade Bodies and Business Partners.

Key Benefits of Using Comply

How good would it be if you had a system that could identify high and low risk areas of your business? Our Report Hub provides a full insight into every aspect of your team’s performance, allowing you to make important business decisions quickly and confidently.

Do you spend your mornings stuck in spreadsheets? Reviewing past performance for hours each day? Spend less time pulling numbers and analysing your audits. Our Report Hub can give you the results you want to see in real time, so now you can spend more time delivering accurate, tailored feedback to your Agents.

Our experience has shown that every agent, irrespective of experience and skill set, require feedback and coaching. When that feedback is tailored to them, they are able to fully engage in their role. And an engaged Agent is a happy Agent…. motivated, productive and consistent.

For further details regarding Consumer Links inbound call centres and how we can help your business grow, please contact us on 0161 637 9449 or by using the contact form on this website or email us to info@consumer-links.co.uk.

GET IN TOUCH TODAY TO SEE HOW MUCH YOU COULD SAVE WITH OUR OUTSOURCING SOLUTIONS